Refund Policy

Last updated: 15 October 2026

This Refund Policy explains when and how refunds apply across Dhira's paid features.

1. Premium subscriptions

Premium may be purchased for a fixed period with a one-time payment or through a recurring subscription, as shown at checkout. One-time purchases do not renew automatically. Recurring subscriptions renew until cancelled. Use the cancellation route that matches the provider on your receipt.

• Apple-billed subscriptions: open your Apple account settings, choose Subscriptions, select Dhira, and cancel. Request eligible refunds at reportaproblem.apple.comunder Apple's refund policy.
• Google Play-billed subscriptions:open Google Play, choose Payments & subscriptions, then Subscriptions, select Dhira, and cancel. Request eligible refunds through Google Play support under its refund policy.
• Website Monthly AutoPay: open the subscription page with your purchasing account. Under Monthly AutoPay, select Cancel AutoPay and confirm. Check that the page shows AutoPay is off. App-store settings do not cancel a website purchase.
• One-time website purchases:no renewal cancellation is needed. Access ends at the purchased period's expiry unless you make another purchase.

Cancellation stops future scheduled renewals; paid access remains until its expiry. Cancellation does not itself refund a payment already made. For website checkout refunds or difficulty accessing cancellation controls, contact savetimelifeofficial@gmail.com. We review eligible refund requests in line with applicable law. Your statutory rights remain unaffected.

Uninstalling Dhira or requesting account deletion is not a substitute for cancelling a recurring subscription. Cancel it separately before deleting your account.

2. Wellness coaching sessions

Dhira facilitates and hosts your session on its platform. If you pay a coach directly, Dhira does not collect or process that payment and cannot issue a refund for it. Any refund or payment dispute for a direct coach payment must be resolved directly with the coach.

Where a session is paid through Dhira's official checkout, eligible refunds (for example, a coach no-show) will be reviewed by our support team.

3. Rankings

Rankings do not award cash, gifts, gift cards, vouchers, or other prizes. Purchasing a subscription does not purchase a rank or guarantee a team conversation. The subscription refund provisions above continue to apply. See our Ranking Rules for ranking eligibility and optional top-ten conversations.

4. How to request a refund

For refund requests within our remit, email savetimelifeofficial@gmail.com with your account email, the transaction date, and (where relevant) a payment reference or screenshot. We aim to respond within a reasonable time.